Greetings and Assistance

Greeting and assistance in Mauritius

Travelling to a new country or somewhere where you are not accustomed is a challenge for many people. This is the reason why we, at Exotic Holiday (Mauritius), strive to provide our guests with personalised greeting and assistance services upon their arrival at the SSR International Airport, during their stay till their departure. Exotic Holiday (Mauritius) attends to any particular request that our guests may have in respect of their holidays with us. Rest assured that our team will assist your guests to ensure the smooth running of their stay in our paradise island.

Warm Welcome With Our Mauritian Smile

After a long and tiring journey to a place that you are not acquainted with, the team of Exotic Holiday (Mauritius) welcome you with our warm Mauritian smile and do their best to make you feel at home. Mauritian people are known worldwide for their genuine hospitality and friendliness. Our services can be distinguished through our attention to details aim to make you feel comfortable

Upon your Arrival In Mauritius

OUR DEDICATED TEAM

Our experienced team are well trained to provide reliable greeting and assistance services to our partners. We provide our guests all the comfort required for them to have a memorable stay in our paradise island. Each of our guests are accompanied by one of our team members throughout their holidays in Mauritius so as to ensure the smooth running of their stay. We keep constant communication with our guests as well as our hotel partners so as to ensure their comfort all throughout their stay. Our guests can rely on the assistance of our dedicated team in case they encounter any difficult situations during their holidays.

MEET & GREET

Upon arrival, put all your stress away to make place to some beautiful holidays in our paradise island. Our dedicated team at the SSR International airport will punctually meet you upon your arrival in Mauritius at the arrival hall, easily identifiable with a board bearing your name. With their experience, Exotic Holiday Mauritius’ team makes you feel comfortable upon your arrival and kick start your holidays successfully.

ARRIVAL KIT

Upon arrival, each guest will receive an arrival kit at the airport which contains all necessary amenities and information to better understand their stay in paradise island, Mauritius.

LUGGAGE HANDLING

As soon as you meet our dedicated team at the airport, relax and start enjoying your holidays on our beautiful island. We shall handle all the arrangements for your unbelievable Mauritian experience. Do not let your luggages disturb you upon your arrival. Our porters will handle them to your transfer vehicle for your trip to your chosen place of accommodation.

SPECIAL NEEDS PEOPLE

Our experienced team ensures that the arrival and departure are the most comfortable experience for our guests including travelers with reduced mobility. We are always ready to fulfill the specific requirements of guests who need more attention and assistance than others. For instance, we provide transfer vehicles adapted for wheel chair users.

During Your Stay In Mauritius

CONCIERGERIE SERVICES

We provide personalised conciergerie services to our partners from arrival till departure by our experienced team. Exotic Holiday (Mauritius) attends to any particular request that our guests may have in respect of their holiday with us. Rest assured that our team will assist your guests to ensure the smooth running of their stay in our paradise island.

24 HOURS ASSISTANCE

Our dedicated team provides our guests 24 hour assistance during their whole stay in our paradise island so as to ensure the smooth running of their holidays. We remain at the disposal of our guests from their arrival till their departure via our customer care services 24hour a day. We assure our partners that their clients are in good hands. Whatever the situation which may arise, we are here to assist our guests.

Until Your Departure From Mauritius

VERIFICATIONS OF FLIGHTS

Verification of flights by Exotic Holiday (Mauritius) Representative so as not to burden our guests with all these formalities. In case of any change in timing or any other changes relative to their departure, our guests are informed accordingly.

It is time to say goodbye to beautiful Mauritius. Although it is a sad moment for most guests to depart Mauritius, our team ensures that they enjoy a smooth departure experience. Our chauffeur will wait for the guests at the pick location at the scheduled time so as to reach the airport at least 3 hours prior to the flight departure time. At the airport, our team will assist you with the formalities and your luggage, always with our Mauritian smile.

Be our guest and enjoy a unique experience of how a successful holiday or business trip should be with Exotic Holiday (Mauritius)

VIP GREETING AND ASSISTANCE

For those looking for the ultimate refined services for their arrival in Mauritius, they will find their joy with our luxury meet & greet lounge services which offer the perfect illustration of luxury for both arrival and departure in Mauritius. It represents a perfect blend between our finest welcoming and travel services from the arrival of our guests on the footstep of the aircraft till their departure on the tarmac. Our luxury services are designed not only for passengers from commercial airlines but also for private jets guests so as to make their arrival and departure experiences in Mauritius unique and seamless.