Reservation Agent

reservation agent

Reservation aGENT








Full Time 



  • Handle reservations.
  • Manage requests for booking and quotes, in a precise and accurate manner, received from our B2B partners (either travel agents or tour operators), direct clients or any other source for all markets on a day to day basis for both individuals and groups. 
  • Reply partners or any other customer/potential customer in the most professional and courteous manner, through whatever medium.
  • Extra efforts to convert all requests received into confirmed bookings.
  • Always take into consideration the availability of the requested services while answering the requests of our clients.
  • Deal with our service providers on a day to day basis for booking of the services that we offer to our guests such as Accommodation, Transportations, Excursions, Wedding, Honeymoons and others.
  • Oversee the booking system with utmost professionalism including update of our database, reservations, quotations and invoice records.
  • Prepare and send vouchers for all bookings which have been confirmed to our guests and our service providers so as to confirm the said booking.
  • For booking done on a pre-payment basis, liaise and follow up with the concerned department for the necessary to be done.
  • Verify the list of daily arrival and assist the other department as and when required.
  • Assist in the preparation of promotional materials.
  • Provide assistance to insert rates and other materials on our B2B platform.
  • Respond to queries from partners in a timely and effective manner.
  • Assist in the identification and development of new market segments. 
  • Assistance to clients and attend to their needs and expectations (by emails/phone calls/website). 
  • Provide assistance with departure formalities (example check flights schedule, prepare departure letter, etc).
  • Give administrative support to the Sales, Marketing and Revenue team.


Holder of at least a Diploma in related field.

  • Fluent in English, French and a third language will be an advantage
  • Proficiency in the reservation system
  • Excellent communication skills (verbal and written)
  • Ability to manage multiple projects simultaneously with a constant eye on quality
  • Highly conversant in Microsoft Office Suite
  • Excellent approach to customer service and handling of issues
  • Attend to inbound and outbound calls with utter professionalism and in a courteous manner
  • Able to work in a fast paced environment
  • Expert time management and organization skills
  • Willing to work flexible hours
  • Team player


As per experience and skills range.


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