Reservation and Sales Assistance

OPENING POSITION

Reservation and Sales Assistance

JOB CATEGORY

Reservation 

LOCATION

Mauritius

EXPERIENCE LEVEL

Senior

REQUIREMENT

Full Time 

CLOSING DATE
Days
Hours
Minutes
Seconds

DUTIES AND RESPONSIBILITIES

  • Handle reservations/update stop sales.
  • Manage requests for booking and quotes, in a precise and accurate manner, received from our B2B partners (either travel agents or tour operators), direct clients or any other source for all markets on a day to day basis for both individual and groups. 
  • Reply partners or any other customer/potential customer in the most professional and courteous manner possible, through whatever medium.
  • Extra efforts to convert all requests received into confirmed bookings.
  • Always take into consideration availability of the requested services/products while answering the requests of our clients.
  • Deal with our service providers on a day to day basis for booking of the services that we offer to our guests such as Accommodation, Transportations, Excursions, Wedding, Honeymoons among our products.
  • Manage our booking system in the most professional manner including update of our database, reservations, quotations and invoice records.
  • Prepare and send vouchers for all bookings which have been confirmed to our guests and our service providers so as to confirm the said booking.
  • For booking done on pre-payment basis, liaise and follow up with the concerned department for the necessary to be done.
  • Verify the list of daily arrival and assist the other department as and when required.
  • Assist in the preparation of promotional materials.
  • Provide assistance to insert rates and others materials on our B2B platform.
  • Attend queries from partners in a timely and effective manner.
  • Assist in in the identification and development of new markets segments. 
  • Assist clients & attend to their needs and expectations (by emails/phone calls/website). 
  • Provide assistance with departure formalities (example check flights schedule, prepare departure letter, etc).
  • Providing administrative support to the Sales, Marketing and Revenue team.

CANDIDATES REQUIREMENT FOR RESERVATION AND SALES ASSISTANCE POSITION

Holder of at least a Diploma.

  • Fluent in English, French and a third will be an advantage .
  • Pleasant & dynamic personality
  • Excellent approach to customer service.
  • Being well organized, deadline driven, and can handle work pressure.
  • Presenting a positive attitude.
  • Must be flexible and able to work in a fast paced environment.
  • Dazzling telephone and communication skills.
  • Clear verbal and written communication skills
  • Computer skills necessary – IT literacy, with experience of packages such as Excel and Microsoft Word.
  • Candidate must have attention to details, be able to multi-task, must have experience handling customer service issues and be a team player.

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